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Case studies

A look at real projects where AI and automation cleared the bottlenecks in customs operations.

Company A (Korea)

Automated base and MFN tariff-rate collection across 18 countries

Turned tariff-rate collection across 18 countries into an automated process, with a dedicated collection tool

Before
Compiling rates, 18 countries
4 months
Manual
  • Rates keyed in country by country, HS line by HS line, entirely by hand
  • Staff tied up for months in repetitive, low-value work
75% faster
After
Compiling rates, 18 countries
1 month
Automated
  • An automated process set up to collect each country’s rates
  • A dedicated tool built to run the collection end to end
  • An ongoing engagement running for 4 years
Company B (Korea)

Base rates crawled straight from 13 countries’ customs authorities

Crawled each customs authority site, cleaned and structured base rates, built automated collection

Before
Compiling rates, 13 countries
3 months
Manual
  • Base and MFN rates checked and compiled country by country
  • Every rate revision meant starting the same work over
67% faster
After
Compiling rates, 13 countries
1 month
Automated
  • An automated process that crawls, cleans, and extracts base-rate data from each customs authority
  • Rate revisions now flow in without a separate collection cycle
Company C (foreign-owned)

A recurring feed of trade regulations and tariff trends

For a multinational with branches across many countries — trade regulations, tariff trends, and takeaways for every market it manages, delivered on a schedule

Before
  • A multinational with branches spread across many countries
  • Trade regulations and tariff trends scattered across sources per country
  • Staff compiled everything by hand, takeaways included, every cycle
After
  • Trade regulations and tariff trends aggregated automatically per market
  • A system that adds the takeaways and delivers on a regular cadence
  • Headquarters now tracks every branch market on a steady cadence
Customs firm D

Automated data extraction from import documents

Pulls shipping-document data straight into the declaration software’s format in one pass

Before
Keying a 10-page shipping document
1 hour
Manual
  • Shipping-document data keyed in by hand to match the declaration format
  • More keying meant more typos and omissions
95% faster
After
Keying a 10-page shipping document
3 minutes
Automated
  • Declaration-ready fields extracted from shipping documents in one pass
  • Staff focus only on reviewing what was extracted